Business Support - Bitdefender Laos

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Welcome to Bitdefender Support for Business

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing


Bitdefender SLA Service Level Agreement

Published on: 30 ມ.ນ. 2023

This Service Level Agreement (SLA) support policy aims to clearly define the delivery of support service level that Bitdefender will deliver to Business Customer by describing the processes that are performed when a support case is submitted to Bitdefender support team.


GoGoogle Decryption Tool

Published on: 8 ພ.ພ. 2020

We’re happy to announce the availability of a new decryptor for GoGoogle (aka BossiTossi) ransomware. This family of ransomware is written in Go and generates encrypted files with the .google extension. Spotted in April 2020, GoGoogle ransomware...


Shade / Troldesh Ransomware decryption tool

Published on: 5 ພ.ພ. 2020

We have just released an updated decryption tool for Shade (Troldesh) Ransomware. As a long-established family of ransomware, Shade has been in operation since 2014, and has been operating consistently ever since. In late April 2020, its...


Bitdefender blocks CVE-2020-0796 ‘EternalDarkness Bug’ at Network Level

Published on: 18 ມ.ນ. 2020

A new vulnerability in the SMB protocol allows an unauthenticated attacker to run arbitrary code on vulnerable computers. Bitdefender detects and blocks this type of exploitation at the network level as Exploit.SMB.CVE-2020-0796.EternalDarkness, via the Network Attack Defense module in Bitdefender GravityZone.


Paradise Ransomware decryption tool

Published on: 20 ມ.ກ. 2020

We're happy to announce a new decryptor for Paradise Ransomware. Paradise Ransomware, initially spotted in 2017, has been aggressively marketed as a service to interested affiliates. After infection, it checks whether the keyboard language is set...


Ouroboros Ransomware decryption tool

Published on: 30 ຕ.ລ. 2019

Ouroboros ransomware has been around for more than a year in various forms, operated by different cybercrime groups. Ouroboros, known to spread via Remote Desktop Protocol bruteforce attacks and deceptive downloads, has claimed a significant...


เครื่องมือถอดรหัสไวรัสเรียกค่าไถ่ GandCrab 5.1-5.2 ถูกปล่อยออกมาแล้ว

Published on: 22 ກ.ພ. 2019

วันนี้เรามีความยินดีที่จะประกาศว่าการทำงานร่วมกันกับตำรวจ Europol และหน่วยงานบังคับใช้กฎหมายอื่นๆของเรา ได้เปิดตัวถอดรหัสใหม่สำหรับไวรัสเรียกค่าไถ่อย่าง GandCrab ทั้งหมดอีกครั้ง ครั้งแรกได้ปล่อยออกมาตั้งแต่เดือนตุลาคม ปี 2018 หากคุณต้องการซอฟต์แวร์ถอดรหัสรุ่น 1, 4 และล่าสุด ถึงรุ่น 5.2 สามารถดาวน์โหลดได้ที่นี่


Troubleshooting Bitdefender Endpoint Security error message 2002 during an update

Published on: 12 ກ.ພ. 2018

Error 2002 stands for "MD5 check failed" and it is received when the update files do not pass the MD5 checksum integrity check. The downloaded files on the endpoint do not match the files present on the update server.


Bitdefender Scan Engines

Published on: 9 ກ.ພ. 2018

Bitdefender GravityZone is an enterprise security solution that helps organizations to achieve the best protection and performance for their business needs. Control Center, a centralized security management console, allows administrators to remotely install and manage security for any endpoint, in any location and environment. A local application called Bitdefender Endpoint Security Tools is installed on each endpoint to protect your network.